Thank you for subscribing to Lawvara, a product by Information Tech Pexels and Systems Ltd ("IT Pexels"). We strive to ensure our customers are satisfied with our legal technology services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Subscription Plans (Software-as-a-Service)
Lawvara's AI Co-Counsel and cloud-based features are provided on a subscription basis (monthly or annually).
- Cancellation: You can cancel your subscription at any time. If you cancel, you will continue to have access to the service until the end of your current billing period.
- Refunds: Because you are provided immediate access to our proprietary legal reasoning models and case law database, we do not offer refunds for partial-month or partial-year subscriptions once a billing cycle has begun, unless required by applicable law.
- First-Time Users: We offer 3 free searches for you to test the capabilities of Lawvara before committing to a paid plan. We encourage you to use this free tier to ensure the product meets your needs before subscribing.
2. Institutional Packages and Hardware Deployments
For the Lawvara Stenographer and other on-premise institutional deployments:
- Hardware Costs: Costs associated with physical hardware deployment, site surveys, and installation are non-refundable once the installation process has commenced.
- Service Level Agreements (SLAs): If we fail to meet the uptime or transcription accuracy metrics stipulated in your specific Enterprise/Institutional contract, remedies will be provided in accordance with the terms of that bespoke contract, which may include service credits or pro-rata refunds.
3. Dispute Resolution and Chargebacks
We urge you to contact our support team to resolve any issues regarding your subscription before initiating a chargeback with your bank or credit card provider. Fraudulent chargebacks may result in immediate suspension or termination of your Lawvara account.
4. Exceptions
IT Pexels may, at its sole discretion, issue a refund or credit in extenuating circumstances, such as:
- Major, prolonged technical outages where the service was completely inaccessible for an extended duration.
- Billing errors resulting in duplicate charges.
5. Contact Us
To request a refund exception or for questions regarding billing, please contact our billing department at:
Information Tech Pexels and Systems Ltd
Email: billing@lawvara.com